Unfortunately it’s happened to all of us at one time or another, a problem with a company or organization that cannot be resolved without outside help. Here are some helpful steps towards resolving consumer problems:
Contact the Seller
Most problems can be solved by working directly with the company where you bought the product or service. Learn more about the steps to take when contacting the seller.
Use this sample complaint letter for written complaints.
Contact Third Parties
Don't give up if you are not satisfied with the seller's response to your complaint. Once you have given the seller a reasonable amount of time to respond, consider filing a complaint with a third party.
Seek Legal Help
Consider all your options. You can always use a dispute resolution program or seek professional legal advice. Learn more about legal help for consumers.
Need more help? Click here to access additional resources.